Privacy policy

We collect information you provide when you create or manage an account, such as your name, email address, and authentication details.

When you use 002Call, we may collect the phone numbers you enter, call timing and duration, destination and rate information, device and browser details, approximate location information, and technical logs needed to operate and protect the service.

Payments are processed by our payment providers. We receive transaction details such as the amount, currency, payment status, and a limited payment identifier, but we do not store your full card number.

We use information to provide and improve calling, process credit purchases, show applicable rates, authenticate users, provide support, prevent fraud and abuse, and maintain the security and reliability of our systems.

We may also use information to communicate with you about your account, service updates, transactions, and important operational or legal notices. We do not sell your personal information.

Call-related information is used to connect calls, calculate charges, troubleshoot problems, comply with legal obligations, and protect the service. Telecom and infrastructure providers may process the information necessary to complete a call.

Do not enter sensitive personal information into call-related fields unless it is necessary for your call. 002Call does not need the contents of your conversations to provide the service.

We share information with service providers that help us run 002Call, including hosting, authentication, payments, communications, analytics, customer support, and telecommunications providers. These providers may use information only to provide services to us and under appropriate safeguards.

We may disclose information when required by law, to respond to valid legal requests, to protect users and the public, or in connection with a merger, acquisition, financing, or sale of some or all of our assets.

002Call and our providers may use cookies or similar technologies to keep you signed in, remember preferences, understand service usage, and detect security issues. You can manage cookies through your browser settings, although some service features may not work correctly without them.

We retain information for as long as needed to provide the service, meet accounting and legal requirements, resolve disputes, enforce agreements, and prevent fraud. Retention periods vary depending on the type and purpose of the information.

We use reasonable technical and organizational measures to protect information. No online service can guarantee absolute security, so please use a unique password and contact support promptly if you suspect unauthorized account activity.

Depending on where you live, you may have rights to access, correct, delete, restrict, or obtain a copy of your personal information, and to object to or withdraw consent for certain processing. You may also opt out of non-essential marketing messages.

To make a privacy request, contact support through the 002Call application. We may need to verify your identity before completing a request, and some information may be retained where the law requires or permits it.

002Call is not intended for children under 18. We do not knowingly collect personal information from children under 13.

We may update this Privacy Policy as the service or applicable requirements change. We will post the updated version here and revise the effective date. This policy was last updated on September 4, 2026.